Policies

Payment

We accept all payments via Paypal only.

***Please note that your order is not processed until your payment is received. If your payment has not been received within 5 days after confirming your order, your order will be cancelled. ***

Shipping

We ship worldwide. All orders are shipped from Vietnam Post via Vietnam Post Office by international Air mail.

We will ship the item(s) to your PayPal shipping address. So please check and update your address on PayPal carefully before you pay. I am not responsible for item(s) not received due to an incorrect address. Please make sure that the address you’ve entered on your order matches the address you would like your item(s) to be shipped to. We ship to the address listed on your order and cannot be held responsible for packages that are returned to us or lost because of the incorrect address being provided to us. In case the item(s) is/are returned they will only be shipped again when the expenses for the re-shipment are paid by the customer.

We process and ship orders Mon-Fri and unable to offer weekend or holiday delivery.

All designs are made to order, 100% handmade and typically finished within a week schedule.

Estimated delivery time:

–          Standard shipping: Vietnam Post / International Registered Item
To US: 15-25 business days
To EU and other countries: 7-20 days
Some countries may take up to 6-8 weeks due to strict custom inspection.
(ex. Italy, South America, Russia and Eastern Europe, etc.)

–           Expedited shipping: EMS
 Estimated Delivery time: 4-8 business days
 For over $100 orders, EMS is strongly recommended.
 Fully insured in case of  loss or damage.
 Recipient’s phone number required.
 CANNOT ship to P.O. Boxes or APO/FPO addresses.

If you have a specific date until you need your item(s), please let me know ahead of time so I can be aware. Rush orders may be accommodated depending on my schedule at that time and may result in extra costs. When you order, I will be able to give you an estimated date of delivery. If you require express shipping, please contact for quote and arrangement.

This information is provided by the carrier and excludes weekends and bank holidays. Note that delivery times may vary, particularly during peak periods or due to extreme weather conditions.

A tracking number will be provided by Vietnam Post and we can use this number to follow up in case the item(s) is/are lost.

Only item(s) not received over 2 months will be considered as shipping lost. Please understand this is oversea shipping, we have no control over delivery time.
Import duties, taxes, and/or customs fees are not included in the item price. You are responsible for paying any additional charges for customs clearance. Please contact your local post office or customs office to inquire about these charges.

 Refunds and Exchanges

 Our customers are extremely important to us, we guarantee your satisfaction. If for some reason you are unhappy with the item(s) you receive, you can simple return and get a refund or exchange to another item(s).
Refunds and exchanges of unused pieces are accepted within 10 days after receiving your item(s). We will accept a return of the item(s) in its original condition, and pay refund for these item(s) (excluding shipping fee for returning the item(s)). Refunds will be processed via PayPal as soon as we have received and inspected the returned item(s), replacement item(s) will be exchanged within 7 days.

Please contact us before returning any item(s) for refund or exchange for a return shipping address, we are not responsible for items that you shipped but are lost in transit. We highly suggest getting a tracking number/insurance cover while shipping back your item(s).

Shipping fees are final and will not be refunded.
I’m sorry, custom orders are non-returnable.

 Additional Policies and FAQs

 ***Discount***

  • 10% discount on any order for “Macaque’s members” and further 5% discount during the month of birthday, plus a complimentary gift sent together with the purchased items.

To be “Macaque’s members” you have to:

~LIKE our facebook page at www.facebook.com/skinnymacaque and SHARE our facebook on your facebook wall

~FOLLOW us on Twitter at www.twitter.com/skinnymacaque

~ADD our Etsy shop to your favorite shop and leave a feedback

~PIN our shop to Pinterest

~FOLLOW our blog at www.skinnymacaque.wordpress.com and leave a comment

  • 5% discount in the next order if you introduce us to any new customer. Please kindly remind us when you make an order with this discount.
  • Special discount for bulk order, please contact us for more information.

 ***Quality***

All items are 100% handmade, not mass produced or churned out by a machine and we guarantee quality for each details. But please expect the occasional irregularity or imperfection that adds to the charm of the handmade items.

Minor infractions and natural inclusions are unavoidable in some leathers, “top grain leather is an example” and this doesn’t decrease the value at all, but rather makes the piece unique and that is the specialty of using natural products.

Actual products may be slightly different from the photos due to light and color adjustment.

***Feedback***

Please kindly leave us your feedbacks as they are very important to us. We also appreciate any questions, suggestions and ideas.

***Custom Order***

Custom orders are always available!

Please contact us with your ideas/concepts, so I can see if I can make it and how much it will cost. Custom orders are not returnable.

 ***Wholesale & Consignment***

We accept wholesale, distributorship and consignment. Please kindly contact us for additional information.

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